Terms and Conditions

1. Ticket Options & Inclusions

• 1.1 We offer a range of ticket categories to suit different preferences and event experiences.
• 1.2 Ticket Sales Channels
  • Tickets for Chutney Fusion Festival are available through Quicket, with VIP and Golden Circle Dance Floor tickets also available for purchase directly on the Fusion Life website.
  • Where tickets are purchased through a third-party platform, their terms and privacy policies will apply to the transaction.
• 1.3 VIP Tickets
  • Includes reserved VIP seating.
  • Includes any additional VIP benefits as specified at the time of purchase.
• 1.4 General Access Seating
  • Includes reserved seating in the General Access section.
• 1.5 Golden Circle Dance Floor
  • Includes access to the premium dance floor area closest to the stage.
  • Does not include reserved seating unless explicitly stated.
• 1.6 General Access Dance Floor
  • Includes access to the General Access dance floor area.
• 1.7 Ticket Responsibility
  • Each ticket grants access only to the area or experience specified at the time of purchase.
  • Ticket holders are responsible for selecting the correct ticket category before completing payment.
  • Lost, stolen, or duplicated tickets may be refused entry.

2. Parking & Bag Search

• 2.1 Parking is available at or near the venue, subject to availability and applicable parking fees.
• 2.2 All vehicles and bags are subject to security screening upon entry.
• 2.3 No outside alcohol, illegal substances, weapons, or prohibited items are permitted. Any such items may be confiscated and access may be denied.

3. Refunds, Rescheduling & Event Changes

• 3.1 All ticket sales are final. Refunds will not be granted except where required by law or where the organiser, in its sole discretion, approves a refund due to exceptional circumstances, including valid medical reasons supported by appropriate documentation.
• 3.2 Postponement
  • If the event is postponed, your ticket will automatically remain valid for the rescheduled date.
• 3.3 Refund Requests (Where Applicable)
  • If the organiser elects to open a refund process, requests must follow the communicated process, timelines, and document requirements.
• 3.4 Processing Time
  • Approved refunds may take up to 90 days to be processed and may be subject to a reasonable administration and processing fee, including any non-refundable transaction or ticketing platform charges, where permitted by law
• 3.5 Event Changes
  • Any refund or remedy offered in relation to an Event change applies only to the Event ticket and does not include independently booked travel, accommodation or other personal expenses, subject to applicable law.
• 3.6 Artist Non-Appearance
  • If any advertised artist is unable to perform, the event will continue as scheduled and no refund will be due solely due to that non-appearance.
• 3.7 Venue Change or Relocation
  • The Organiser may change the venue if the original becomes unavailable, unsafe, or unsuitable due to circumstances beyond its control (including venue cancellation, regulatory requirements, safety concerns, infrastructure issues, capacity limits, or public health measures).
  • Tickets remain valid for the new venue. Seating, layout, and facilities may differ, and exact seats are not guaranteed, but ticket holders will be placed in the same or a reasonably comparable category where possible.
  • A venue change does not automatically entitle ticket holders to a refund. If a materially lower category is provided and no suitable alternative is available, an appropriate remedy may be offered in line with applicable law.
  • The Organiser will communicate any venue change as soon as reasonably practicable and is not responsible for additional personal costs arising from the change.

4. Artist Line-Up & Event Experience

• 4.1 The event will proceed as scheduled even if changes occur to the artist line-up.
• 4.2 Reserved Seating
  • Guests must occupy allocated seats where applicable.
  • If your seat is occupied, notify event staff or security. Do not attempt to resolve it yourself.
• 4.3 Event Environment
  • This is a live event with loud music, lighting effects, and large crowds. Attendance is at your acceptance of these conditions.
• 4.4 Photography, Recording and Media Use
  • Photography and filming may take place at the Event, and attendees may appear in crowd, atmosphere or promotional content.
  • By entering and attending the Event, each attendee authorises Fusion Life, its appointed photographers, videographers, media partners and service providers to photograph, film and record the attendee’s image, likeness and voice, and to reproduce, edit, publish and use such material for Event coverage, advertising, publicity, social media, archival purposes and the promotion of Fusion Life and its events, without further approval or compensation.
  • A parent or legal guardian attending with a minor acknowledges that the minor may appear incidentally in Event photographs or recordings and consents to such footage being used for event coverage, promotional and marketing purposes, including social media, advertising and future Fusion Life campaigns, without compensation.

5. Liability & Event Conditions

• 5.1 Attendees enter and attend the event at their own risk.
• 5.2 The organiser and associated parties are not liable for loss, injury, or damage except where required by law.
• 5.3 Personal belongings remain the responsibility of the attendee.
• 5.4 Failure to comply with staff or safety instructions may result in removal without refund.
• 5.5 All travel, flights, transport, accommodation, visas, parking and other personal arrangements made by a ticket holder in connection with the Event are arranged independently and entirely at the ticket holder’s own cost and risk, and the Organiser is not a party to any agreement with third-party providers; ticket holders are responsible for reviewing applicable cancellation, amendment and refund terms and should consider flexible or refundable options.
• 5.6 To the extent permitted by law, the Organiser will not be liable to reimburse or compensate any personal or consequential expenses (including flights, accommodation, transport, meals, visas, parking or booking fees) arising from or connected with the Event, including where it is postponed, rescheduled, relocated, delayed, amended or cancelled; any refund applies only to the Event ticket, claims relating to third-party services must be directed to the relevant provider or insurer, and nothing in this clause limits any rights that cannot lawfully be excluded.

6. Children & Minors

• 6.1 Children Under 2
  • Free entry if seated with a parent or guardian and not occupying a separate seat.
• 6.2 Minors (Under 18)
  • Must be accompanied by a responsible adult.
  • Guardians are responsible for their safety and conduct.

7. Conduct & Removal

• 7.1 Disruptive or unsafe behaviour will not be tolerated.
• 7.2 The organiser may refuse entry or remove attendees without refund if necessary.

8. Pass-Out Policy

• 8.1 Pass-outs are permitted, subject to the guest presenting a valid wristband on re-entry. Wristbands must be worn securely and kept intact at all times. Removed, torn, detached, tampered with, or damaged wristbands will not be accepted for re-entry.

9. Force Majeure

• 9.1 The organiser may amend, postpone, or cancel the event due to circumstances beyond control.
• 9.2 Tickets remain valid for rescheduled dates unless otherwise communicated.
• 9.3 Where circumstances beyond the Organiser’s reasonable control require the Event to be relocated, the venue-change provisions in clause 3.7 will apply.

10. Confirmation & Acceptance of Terms

• 10.1 By purchasing a ticket, you agree to these Terms and Conditions.
• 10.2 This includes all policies relating to refunds, event changes, safety, and conduct.

If you have any questions, please contact us before completing your purchase.