Terms and Conditions

1. Ticket Options & Inclusions

1.1 We offer a range of ticket categories to suit different preferences and event experiences.
1.2 Ticket Sales Channels
- Tickets for Chutney Fusion Festival are available through Quicket, with VIP and Golden Circle Dance Floor tickets also available for purchase directly on the Fusion Life website.
- Where tickets are purchased through a third-party platform, their terms and privacy policies will apply to the transaction.
1.3 VIP Tickets
- Includes reserved VIP seating.
- Includes any additional VIP benefits as specified at the time of purchase.
1.4 General Access Seating
- Includes reserved seating in the General Access section.
1.5 Golden Circle Dance Floor
- Includes access to the premium dance floor area closest to the stage.
- Does not include reserved seating unless explicitly stated.
1.6 General Access Dance Floor
- Includes access to the General Access dance floor area.
1.7 Ticket Responsibility
- Each ticket grants access only to the area or experience specified at the time of purchase.
- Ticket holders are responsible for selecting the correct ticket category before completing payment.
- Lost, stolen, or duplicated tickets may be refused entry.

2.1 Parking is available at or near the venue, subject to availability and applicable parking fees.
2.2 All vehicles and bags are subject to security screening upon entry.
2.3 No outside alcohol, illegal substances, weapons, or prohibited items are permitted. Any such items may be confiscated and access may be denied.

3.1 All ticket sales are final. Refunds will not be granted except where required by law or where the organiser, in its sole discretion, approves a refund due to exceptional circumstances, including valid medical reasons supported by appropriate documentation.
3.2 Postponement
- If the event is postponed, your ticket will automatically remain valid for the rescheduled date.
3.3 Refund Requests (Where Applicable)
- If the organiser elects to open a refund process, requests must follow the communicated process, timelines, and document requirements.
3.4 Processing Time
- Approved refunds may take up to 90 days to be processed.
3.5 Event Changes
- Changes to the event date, schedule, running order, or line-up do not automatically entitle a ticket holder to a refund.
3.6 Artist Non-Appearance
- If any advertised artist is unable to perform, the event will continue as scheduled and no refund will be due solely due to that non-appearance.

4.1 The event will proceed as scheduled even if changes occur to the artist line-up.
4.2 Reserved Seating
- Guests must occupy allocated seats where applicable.
- If your seat is occupied, notify event staff or security. Do not attempt to resolve it yourself.
4.3 Event Environment
- This is a live event with loud music, lighting effects, and large crowds. Attendance is at your acceptance of these conditions.

5.1 Attendees enter and attend the event at their own risk.
5.2 The organiser and associated parties are not liable for loss, injury, or damage except where required by law.
5.3 Personal belongings remain the responsibility of the attendee.
5.4 Failure to comply with staff or safety instructions may result in removal without refund.

6.1 Children Under 2
- Free entry if seated with a parent or guardian and not occupying a separate seat.
6.2 Minors (Under 18)
- Must be accompanied by a responsible adult.
- Guardians are responsible for their safety and conduct.

7.1 Disruptive or unsafe behaviour will not be tolerated.
7.2 The organiser may refuse entry or remove attendees without refund if necessary.

8.1 Pass-outs are permitted, subject to the guest presenting a valid wristband on re-entry. Wristbands must be worn securely and kept intact at all times. Removed, torn, detached, tampered with, or damaged wristbands will not be accepted for re-entry.

9.1 The organiser may amend, postpone, or cancel the event due to circumstances beyond control.
9.2 Tickets remain valid for rescheduled dates unless otherwise communicated.

10.1 By purchasing a ticket, you agree to these Terms and Conditions.
10.2 This includes all policies relating to refunds, event changes, safety, and conduct.

If you have any questions, please contact us before completing your purchase.